How do I complete the pledge manager? Comment puis-je compléter le pledge manager ?
ENG: Open the link we sent to you and follow the steps in http://www.devil-pig-games.com/en/lutilisation-du-pledge-manager/
FR : Ouvrez le lien que l’on vous a envoyé et suivez les étapes suivantes sur http://www.devil-pig-games.com/lutilisation-du-pledge-manager/
What is included in shipping costs announced on the Kickstarter campaign? Que comprennent les frais de port annoncés sur la campagne Kickstarter ?
ENG: Shipping costs include shipping everything that comprises your pledge level (Deep Ones, Dagon, Cthulhu, etc), all Stretch Goals unlocked during the Kickstarter campaign and all additional purchases within the limit of 1 copy each. Depending on the additional purchases, shipping costs may increase, remaining within the limits indicated in the Kickstarter campaign.
FR : Les frais de ports comprennent l’envoi de tout ce qui compose votre pledge level (Deep Ones, Dagon, Cthulhu, etc), les Stretch-Goals débloqués lors de la campagne Kickstarter et tous les achats additionnels dans la limite d’1 exemplaire de chaque. En fonction des achats additionnels choisis ou non, les frais d’envoi peuvent augmenter, en restant dans les limites indiquées lors de la campagne Kickstarter.
If I choose to be delivered in a Shadow League store, which shipping costs will be free? Si je choisis d’être livré dans un magasin appartenant à la Shadow League, que comprennent les frais de port gratuits ?
ENG: Free shipping costs include shipping everything that comprises your pledge level (Deep Ones, Dagon, Cthulhu, etc), all Stretch Goals unlocked during the Kickstarter campaign and all additional purchases within the limit of 1 copy each. Beyond the one copy limit, some shipping costs may be added.
FR : Les frais de ports gratuits comprennent l’envoi de tout ce qui compose votre pledge level (Deep Ones, Dagon, Cthulhu, etc), les Stretch-Goals débloqués lors de la campagne Kickstarter et tous les achats additionnels dans la limite d’1 exemplaire de chaque. Au-delà d’un exemplaire, des frais de port peuvent être ajoutés.
Why are scenario packs more expensive than what was announced on the Kickstarter campaign? Pourquoi les scénario packs sont-ils plus chers que ce qui était annoncé sur la campagne Kickstarter ?
ENG: Extra shipping costs are distributed among the Scenario packs. For example, for a delivery in USA of a Dagon pledge level + 2 different Scenario packs, shipping costs will be £ 8 (fixed part) + 2x0.5 £ (included into the price of each Scenario pack : 30.50 £). Finally, if you take the 4 different Scenario packs, you will pay 8 + (4 x 0.5) = 10 £ that corresponds to the announced shipping cost maximum.
FR : Les frais d’envois supplémentaires sont répartis entre les scénarios packs. Par exemple, pour une livraison en Europe d’un niveau de pledge Dagon + 2 Scénario packs différents , les frais d’envoi seront de 8£ (partie fixe) + 2x0.5 £ (intégré dans le prix des Scénario packs, 30.5 £ chacun). Finalement, si vous prenez les 4 différents Scenario packs , vous paierez 8 + (4 x 0.5) = 10 £, ce qui correspond à ce qui était annoncé comme maximum.
Why is the second copy of a Scenario pack/Achtung! Cthulhu mod/Terrain pack Battleground Set more expensive than the first copy? Pourquoi le prix du deuxième exemplaire des Scenario packs est-il plus cher que le premier exemplaire ?
**ENG: **: The second copy adds extra shipping cost.
FR : Le deuxième exemplaire prend en compte des frais de port supplémentaire
How many copies of each Additional purchases can I add to my cart? Combien de copie de chaque achat additionnel puis-je ajouter à mon panier ?
ENG: Limited to 2. Except for Promotional punchboard Heroes set-1, 1 copy available per backer.
FR : Limité à 2. Sauf pour la planche promotionnelle Heroes-Set-1, limitée à 1 exemplaire par backer.
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.